Account & settings
Application Tracker
Commissions & Wallet
Logistics Marketplace
Student Helper guides
Security & privacy
Disputing a Commission Calculation
If you believe a commission amount is incorrect, you do not need to chase the Institution. Click the "Dispute" button next to the specific transaction inside your Wallet. Provide the Student Tracking ID and a brief explanation of the discrepancy. Our internal finance team will review the master contract and audit trail, providing a resolution within 24 hours.
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Submit a Ticket
Log an issue directly into our system. Best for specific application delays, technical bugs, or document reviews. (Response Time: Under 12 Hours)
General Email Support
For partnership inquiries, feedback, or general questions about the Unibexs ecosystem.
